Basic GUI Terminology Knowing What You're Working With Helps Technicians Getting help with your computer software can be easier when you know the correct terms to use. One of the biggest problems that new computer users have with technical support is not knowing how to correctly describe the problem that they're having. As an example, to load up Microsoft's simple editing program, you had to type the name of the drive that the program was on, the directory that the program was in, and then the name of the program. So if Microsoft Edit was in a directory or folder named "Process," you could start the program by typing, "C:>process\edit. Yes, computers have finally taken over and if you doubt it, we're here to convince you - but not because we want to or because we can. We want to convince you that if you don't take the necessary steps to control that reign, you're going to be left behind further than you could have ever imagined. Computers are everywhere. While it doesn't offer as many editing tools, it does provide the essentials and it can open/save graphics in .bmp, .gif, and.jpg format (the latter two being the most commonly format used for Internet eye candy). Media Player. Real Player and QuickTime are the first programs we think of when we think about multimedia. Sure, computer stores do their best to keep their inventory up to date, but when you can download version 5.6042 of a shareware program as opposed to buying a commercial 3.0 version from the local computer shop, there's just no comparison. Which brings up our next point. Just where does one get shareware? We download files from software libraries, ftp directories, YouTube and Google Video, MP3 sites, and we download files sent to us as email attachments. Being so popular an activity, it's imperative that you compress the files destined for another computer. File compression combines a number of different files into one file, and it can also significantly reduce a very large file to a smaller one.